Legal
Privacy Policy
We are committed to protecting your privacy. This policy explains what data we collect, why, and how we keep it safe.
Last updated: May 2025 · UNIGUISE Fashion House
Information We Collect
When you place an order, request a service, or contact us, we may collect your name, email address, phone number, shipping address, and payment information. We also collect usage data such as pages visited, time spent on site, and device/browser type through standard analytics tools. We do not collect more information than we need to fulfil your order or request.
How We Use Your Information
We use your information to process orders and service requests, communicate with you about your order status, send marketing communications (only if you have opted in), improve our website and services, and comply with legal obligations. We will never sell your personal data to third parties.
Sharing Your Information
We share your data only with service providers who help us operate our business — including payment processors (Stripe), shipping carriers, and email delivery services. All third parties are bound by data processing agreements and may not use your data for their own purposes. We may also disclose information if required by law.
Cookies
Our website uses cookies to remember your preferences, maintain your session, and understand how visitors use our site. Essential cookies are required for the site to function. Analytics cookies are optional. You can manage your cookie preferences through your browser settings. Refusing cookies may affect some features of the site.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal, accounting, or reporting requirements. Order records are typically retained for seven years in accordance with financial regulations. You may request deletion of your data at any time, subject to these obligations.
Your Rights
Depending on your location, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, withdraw consent to marketing communications at any time, and lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at hello@uniguise.com.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment information is processed by Stripe and is never stored on our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page. For significant changes, we will notify you by email or through a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
For privacy-related enquiries, contact us at hello@uniguise.com